Customer journey
One client. Every module. End to end.
Follow Aarav — a CEC candidate in Toronto — from first inquiry to landing. Click any stage to see the ImmPilot modules, staff roles, and AI capabilities in play.
Twelve stages, one platform
Every stage happens inside ImmPilot — the same data, the same audit log, the same team.
Firm dashboard
Wednesday, July 22 — good morning, Priya
Active cases
184
+12 this week
Open tasks
47
8 due today
MRR
$62,400
+8.4%
Conversion
34%
Lead → retainer
Case volume · last 12 weeks
WeeklyUpcoming deadlines
- IRCC biometrics2d
- PR eAPR submission5d
- LMIA response1w
- Medical exam expiry2w
Stage 1 of 12
Inquiry
Lead lands from your website, partner, or referral form. AI proposes an initial pathway.
Modules involved
AI capability
Auto-tag pathway
What this looks like in numbers
82 days
Avg. case time (from retainer to submission)
0
Emails required for document collection
1
System of record, from inquiry to archive
Book a walkthrough on your own case mix
A solutions engineer will run the same lifecycle against your firm's programs and staff structure.
- 1Book a 15-minute introConfidential, no obligation.
- 2Licensed RCIC reviews your caseGet a personalized pathway.
- 3Clear next steps, transparent feesWritten strategy sent to you.