Frequently Asked Questions
The questions RCICs, paralegals, and firm administrators ask most about ImmPilot.
Getting Started
What is ImmPilot?+
ImmPilot (ImmPilot) is an enterprise practice management platform built for Canadian immigration firms — cases, clients, documents, IRCC forms, billing, and AI review in one workspace.
Who is it for?+
RCICs, immigration lawyers, paralegals, and firm administrators running Canadian immigration practices from solo operators to multi-office teams.
How do I get started?+
Book a demo or start a 90-day complimentary trial. Your workspace is provisioned instantly and stays with you if you subscribe.
Pricing & Trial
Is there a free trial?+
Yes. Every new workspace includes a 90-day complimentary trial with full platform access. See the Pricing page for plan details.
Do I need a credit card to start?+
No credit card is required to start the trial. You add a payment method when you're ready to subscribe.
Can I change plans later?+
Yes. Plans can be upgraded or downgraded at any time from Settings → Billing, with prorated charges.
Security & Compliance
Where is my data hosted?+
All data is hosted in Canada with encryption at rest and in transit. Full details are on the Trust Center.
Is ImmPilot compliant with Canadian privacy law?+
Yes. The platform is designed around PIPEDA and provincial privacy requirements, with tenant-level isolation and audit logging.
Who can access my firm's data?+
Only users you invite. Row-level security enforces strict tenant isolation across every table.
Migration & Support
Can I migrate from another CRM or spreadsheets?+
Yes. See the Migration Guides in Resources for step-by-step playbooks, or contact us for assisted migration.
How do I contact support?+
Reach us at info@immpilot.com or through the Support Center. Live status is at /status.
Platform & AI
Is ImmPilot built specifically for Canadian immigration practice?+
Yes. Every workflow, form template, and AI-assisted feature is designed around IRCC programs, RCIC obligations, and Canadian immigration practice management.
How does the AI Copilot handle confidential client data?+
AI runs inside your tenant-isolated environment. Client data is never used to train external models, never leaves your tenant boundary without your explicit consent, and every AI action is written to the audit log.
Can I run the platform under my firm's brand?+
Yes. Enterprise and multi-office plans include full white-label — your brand, your domain, and your colours on both staff and client interfaces.
How long does implementation take?+
Solo RCICs are typically live within a week. Multi-office firms complete data migration, template configuration, and training in about four to six weeks.
Do I own my data?+
Yes. You own all client, case, and document data. Full export is available at any time in structured, portable formats.
Where is my data stored?+
By default, on Canadian infrastructure with encryption in transit and at rest. Enterprise plans support region selection and data residency guarantees.