Implementation

Live in weeks, not months

Every ImmPilot rollout is guided by an immigration-experienced Customer Success Manager. Seven repeatable phases, one accountable owner, zero guesswork.

Seven-phase implementation program

Discovery

Understand your practice — services, workflows, staff roles, existing tools, and success metrics.

Configuration

Configure tenant, branding, staff roles, case types, SOPs, templates, and portal settings.

Data Migration

Move existing clients, cases, documents, and history from spreadsheets or legacy tools into ImmPilot.

Training

Role-based live training for RCICs, paralegals, and administrators — recorded for future hires.

Testing

End-to-end pilot on a real case: intake, documents, drafting, portal, submission, and reporting.

Launch

Coordinated go-live with your CSM. Client portal activation, staff cutover, and legacy handoff.

Post-launch Support

Weekly check-ins in month one, monthly business reviews, and 24/5 priority support.

Typical 6-week timeline

Most firms complete implementation in four to six weeks depending on data volume and staff availability.

    • 01

      Week 1

      Discovery workshop and success plan.
    • 02

      Week 2

      Configuration and branded tenant provisioning.
    • 03

      Week 3

      Data migration and validation.
    • 04

      Week 4

      Role-based training and pilot case.
    • 05

      Week 5

      Testing, sign-off, and go-live.
    • 06

      Week 6+

      Adoption support and quarterly business reviews.
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