Notifications and inbox
How the platform notifies you about what needs your attention — and how to tune it.
The notification system is designed to surface what genuinely requires your attention while keeping noise low. Every user has an in-app inbox, and can additionally receive notifications by email and SMS.
What triggers a notification
You are notified when: a case you own advances or stalls, a document you requested arrives, a client sends you a message, a task is assigned to you, a deadline you own is approaching, or a system event affects you (e.g. a failed payment).
Digest mode
Instead of real-time notifications, you can opt into a morning and afternoon digest. Digests summarise everything that happened since the last digest in a single, scannable email.
Working hours
Notifications are suppressed outside your configured working hours and delivered as a digest at the start of the next working day.