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AI
Is my case data used to train AI models?
"When I use AI features, is my client's data used to train external models?"
No. Our AI provider is bound by a strict data processing agreement that prohibits use of your data for model training.
All AI processing occurs under contractual controls that keep your data within a scope aligned with your workspace's data residency requirements.
You can review the current AI processing terms at Settings → Security → AI Processing.