Help Center
Clients & Portal
My client can't log into the portal
"The client says the link doesn't work or they can't sign in."
Ask the client to check that they are using the email address you invited (portal invitations are tied to the exact email address).
Resend the invitation from the client record — invitations expire after 72 hours for security.
If MFA is failing, the client can request a backup code from the login screen. Backup codes are emailed to the same address.
If none of these work, the client's email provider may be filtering the invitation. Whitelist noreply@immpilot.com and try again.