Help Center
Security
I lost access to my MFA device
"My phone was stolen and I can't sign in."
Use one of the backup codes you saved when enabling MFA. Each code works once and then invalidates.
If you don't have backup codes, contact your workspace administrator. Administrators can trigger an MFA reset from Settings → Team, which sends you a secure link to re-enrol a new device.
If you are the sole administrator, contact support with proof of workspace ownership. Recovery typically takes one business day.