Help Center
Troubleshooting
Document upload is failing
"Uploads keep failing or timing out."
Check the file size — the maximum per upload is 50 MB from the portal and 500 MB from the desktop app.
Confirm the file format is supported (PDF, JPG, PNG, HEIC, TIFF for documents; DOCX/DOC/PDF for forms).
Encrypted or password-protected PDFs are rejected. Ask the client to remove the password before uploading.
Weak or unstable connectivity is the most common cause of failed uploads. Retry on a stronger connection or use the desktop app.