My client isn't receiving portal emails

Ask the client to check spam and promotions folders. Whitelisting noreply@immpilot.com typically resolves ongoing filtering issues.

Verify the email address on the client record — a typo in the domain is the most common cause.

From the client record, use the Delivery Log button to see whether the email was accepted by the client's mail server. If delivery is failing, the log will show the reject reason.

Corporate email systems occasionally reject inbound mail with automated reminders. For those clients, SMS notifications may be more reliable.