Help Center
Cases
How do case deadlines work?
"How does the platform track deadlines and remind me?"
Every case has a set of deadlines derived from its program template (submission windows, biometrics deadlines, response deadlines to IRCC requests).
Deadlines are visible on the case, on the assigned team member's dashboard, and on a practice-wide Deadlines view.
Reminders escalate automatically: initial nudge 14 days out, firmer at 7, critical at 48 hours, and workspace-wide alert at overdue.