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Cases
Why won't my case advance to the next stage?
"I try to move a case to Review and get an error."
A case cannot advance to Review until all mandatory documents are uploaded and classified. Check the Documents tab for outstanding requirements.
It also cannot advance if there are unresolved tasks or open questions that block progression. These are shown in the Blockers panel on the case.
If everything looks complete and you still cannot advance, contact support with the case reference — there may be a state consistency issue we can resolve.